Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please contact us.
1 – Where can I get answers to my product questions ?
For question about product orders, we recommend that you go directly to the contact page.
2 – Do You Ship Internationally? how much is the shipping ?
Yes, we ship everywhere, and delivery costs vary depending on location and speed of transport, in addition to the size and weight of the package.
3 – How Long Will it take receive my order ?
We begin processing your order immediately after it has been placed, however, we ask for 1-3 business days for us to prepare and ship your item. Items are shipped from one of our warehouses located in USA, France and China Our worldwide shipping generally takes around 10-20 business days from the shipment date. This time frame may vary depending on the country and package being delivered. To check the status of your order, contact us and we will be more than happy to update you on the progress of your order and estimated delivery date.
For more information, please visit the shipping policy page.
4 – I have received only part if my shipment, where are the other items ?
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you’d like to know the status of your other items, please contact us with your name and order number.
5 – How do I track my order ?
To tracking up on your order upon shipment, we provide you with a special tracking number where you can monitor where your order has arrived, through the tracking page. You can also monitor through the same page by placing the order number and your mail.
6 – What about possible custom fees ?
All tax & duties will be covered by us. If you are charged any duty/tax fees for your order, please send us a copy of the invoice so we can settle the charges.
7 – Does this commodity arrive for a specific day, which may be specified in advance ?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
8 – How do I order ?
If this is your first time purchasing something from us, you’ll want to place items in your shopping cart and proceed to checkout using our secure and easy-to-use guide. Simply choose the item to purchase, click the associated “Add to Cart” button and proceed to “Checkout” from your shopping cart. Once you’ve placed your first order, we’ll make it even easier to order in the future as we’ll have your previous billing and shipping information on file.
9 – What currency are the prices do I see in the site ?
The store offers purchase prices with the currency of that region.
10 – I just placed an order, when will it ship ?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-20 days. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don’t have a tracking number after 5 business please contact us.
11 – I am not in like with my order, can it be returned? What if there is an issue ?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
For more information, please visit the return policy page.
12 – Can I cancel my order ?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
13 – I have entered an incorrect address what do I do now ?
If you have misspelled or entered an incorrect delivery address, you must notify us to correct the information to insure your package before we ship it. If the problem is reported after the package has been dispatched, there is nothing we can do to compensate.
14 – I have a question that is not covered in the FAQ ?
The FAQ page may not fully serve the purpose, rest assured, we are definitely here to help! Please contact us. We will be happy to assist you in any way we can, thanks.